Complaints & Confidentiality Policy

Complaints Procedure

We aim to ensure that all our patients are pleased with their experience of our service.

However, if you should have a complaint, please contact our Practice Manager, Laura Chatwin, on 01725 510303 or to She will endeavour to resolve your concerns as quickly and courteously as possible, in line with our Complaints Procedure, available for view here.

If you are unhappy with the way we deal with your complaint then you can contact:

Dental Complaints Service,
37 Wimpole Street,
London                                                                                                                                                                                                                                                                               W1G 8DQ

Phone: 020 8253 0800 (Monday – Friday, 9am – 5pm)



This is a free and impartial service funded by the General Dental Council

Patient Confidentiality

We take patient confidentiality extremely seriously. All personal information is treated in the strictest confidence. Only members of staff have access to patient information, and all patient records are securely stored to ensure that any patient information is only accessed as part of your treatment. No information will ever be released to a third party without your expressed permission. To download a copy of our Data Protection Policy, please click here. If you would like further information regarding your rights to view your patient records, please contact Laura Chatwin as above.